Consultation & Policies

We are committed to getting your outfit to you safely and on time. Please note the following delivery terms:

• We do not offer personal home delivery by our staff. All outfits are either picked up at our workshop or dispatched via courier/logistics.
• No personal delivery — if you require delivery, you are responsible for arranging a courier or picker to collect from our location.
• For out-of-town or inter-state delivery, the customer bears the full cost of shipping. We will package your order securely and hand it to your preferred logistics provider.
• We are not responsible for delays caused by third-party logistics companies once the order has been handed over.

We take great care in storing completed outfits, but we have limited storage capacity. Please note:

• Any completed outfit left unclaimed for more than 1 month without active communication or arrangement will no longer be the responsibility of the designer.
• We will make every effort to reach you via phone and WhatsApp before this period expires.
• After 30 days of no response or arrangement, LaraPage Fashion reserves the right to handle the unclaimed item as deemed appropriate.
• To avoid this, please maintain active communication and arrange collection promptly once your outfit is ready.

Every LaraPage outfit is custom-made to your specifications. To ensure your satisfaction:

• A detailed consultation is conducted before production begins. Please be as specific as possible about your style preferences, fabric choices, and occasion.
• Accurate measurements are the client's responsibility. We provide a comprehensive measurements guide on our website. Incorrect measurements provided by the client are not the designer's liability.
• Design changes after production has started may attract additional charges and extend the delivery timeline.
• We welcome inspiration photos and style references — the more information you provide, the better we can serve you.

We pride ourselves on timely delivery, however all our work is handcrafted with care:

• Standard turnaround is 7 – 14 working days depending on the complexity of the design and current workload.
• Rush orders may be accommodated with prior discussion and may attract an additional express fee.
• We will always communicate your expected completion date clearly at the time of booking.
• Public holidays — including Eid-el-Kabir and Eid-el-Fitri — are non-working days and will not count toward your turnaround time.

We want you to love your outfit completely. Our alteration policy:

• One round of minor alterations is included at no extra charge if the issue arises from our measurements or crafting.
• Alterations required due to weight changes, incorrect measurements provided by the client, or design change requests after completion will attract a separate fee.
• All alteration requests must be communicated within 7 days of receiving your outfit.

Your personal information and order details are handled with the utmost discretion:

• Your measurements, contact details, and order information are stored securely and never shared with third parties.
• We may use photos of completed outfits on our social media platforms for portfolio purposes. If you prefer your outfit not to be featured, please inform us at booking.
• Any design you commission exclusively for yourself will be treated with confidentiality and not replicated for another client without your consent.